Success Stories That Inspire Transformation

Real Impact, Real Transformation

Case Studies

Explore how we’ve partnered with organizations across industries to solve complex challenges, modernize systems, and drive measurable outcomes.

1. Empowering Government Institutes with Smarter Process Management

Business Overview

A leading government institute in the Netherlands is transforming how citizens interact with public services. Through its smart digital platform, people can effortlessly submit requests for a variety of support types—both tangible and intangible—ensuring faster, transparent, and citizen-friendly service delivery.

Challenges

• Existing customer-facing portal had critical security concerns

• Needed a shift to a more secure, constellation-based application

• Required migration of the live UI without disrupting ongoing services

• Harmonizing user experience across different claim types

Solution Provided

• Migrated the legacy customer-facing UI to a modern architecture

• Built a new citizen portal leveraging a fresh design system

• Implemented harmonized UX with multilingual support

• Deployed Pega Constellation and Pega Platform for secure case management

Outcome

• Existing customer-facing portal had critical security concerns

• Needed a shift to a more secure, constellation-based application

• Required migration of the live UI without disrupting ongoing services

• Harmonizing user experience across different claim types

2. Empowering Business Units with Streamlined Sales Workflows

Business Overview

A diversified organization operating in insurance, automotive, and energy sectors sought to unify its sales processes across multiple entities. The goal was to standardize account and contact management, optimize lead tracking, and promote cross-selling opportunities while modernizing legacy systems.

Challenges

• Disparate sales processes across multiple business units

• Legacy systems hindering efficiency and cross-selling

• Existing Sales Automation app required migration for better performance

• Need for multilingual support and mobile enablement

Solution Provided

• Implemented Pega Sales Automation Constellation using Common Data Model

• Migrated accounts and contacts from multiple systems of record

• Automated workflow for leads, opportunities, follow-ups, and appointments

• Integrated Outlook calendar for seamless appointment scheduling

• Rolled out solution in phases, starting with accounts and contacts management for one business unit

• Enabled mobile access and multilingual support (Dutch & German)

Outcome

• Unified sales processes across all business units

• Improved cross-selling opportunities with centralized account management

• Modernized UI and enhanced performance with Constellation architecture

• Streamlined task tracking, follow-ups, and appointment scheduling

• Laid foundation for adding advanced sales automation features in future phases

3. Streamlining Annual Premium Planning with Smart Technology

Business Overview

Harnessing automation, a top insurance provider helps business clients submit essential annual data with ease. The system streamlines premium calculations, guaranteeing accuracy, efficiency, and a hassle-free year-end, while enabling smarter decision-making for both clients and the organization.

Challenges

• Manual collection and processing of annual client data

• Risk of underinsurance or inaccurate premium calculations

• Need to update company data periodically without errors

• Requirement for an easy-to-use digital interface for clients

Solution Provided

• Developed a user-friendly “Voorverrekenen” form via the My Entrepreneur Portal (MOP) using Pega Web Embed

• Pre-populated form with previous year’s policy data for easy confirmation or update

• Automated premium calculation journey using Pega Constellation and Customer Service Cases

• Integrated data import from multiple external systems

• Provided reporting dashboards for tracking form submission status

• Enabled data export in XML format and Dutch language support

Outcome

• Streamlined annual premium calculation process for business clients

• Reduced errors and risk of underinsurance

• Improved client experience with a simple, pre-filled digital form

• Enhanced visibility through reports on completed and pending submissions

• Established a scalable framework for future automation of client interactions

4. Automating Policy Management Across Dealer Networks

Business Overview

A leading insurance organization empowers dealers across the Netherlands with an integrated portal to effortlessly generate insurance policies for vehicle buyers. By standardizing policy creation, automating workflows, and streamlining operations, the platform enhances efficiency, accelerates sales, and delivers a consistent, seamless experience across multiple dealerships.

Challenges

• Manual and inconsistent policy creation across multiple dealers

• Complex workflows with multiple validations and premium calculations

• Need for real-time integrations for policy creation and customer notifications

• Lack of visibility into dealer performance and collaboration

Solution Provided

• Built a modern, Constellation-based insurance portal with React SDK and Pega Web Embed

• Streamlined policy creation workflow with real-time customer validation and premium calculation

• Enabled customers to review and approve premiums via a simple interface

• Implemented automated notifications for customers regarding policy decisions

• Provided dealer performance insights to foster collaboration and improve sales efficiency

Outcome

• Faster policy issuance directly at the showroom

• Standardized and simplified insurance application process for all dealers

• Enhanced collaboration and performance tracking among dealers

• Improved customer experience with instant notifications and transparent premium review

• Established a scalable platform for future enhancements and wider rollout

Bridging Innovation and Impact

What Our Clients Say About Us

Our clients’ testimonials reflect the value we bring—transforming challenges into measurable results and building trust that lasts.

Walter Van der Hoek

Manager Development - IMG

“

A seamless migration with zero business disruption.

Working hand in hand with IMG, fusionAIx migrated our traditional Pega portal to a modern Constellation portal—delivered on time and without any impact on end-users. Over eight months, they converted 37 case types, enhanced the user experience, resolved data modeling issues, and built a new SDK portal. Their guidance to our internal teams on best practices has ensured long-term sustainability, while also meeting stringent security requirements. We are extremely satisfied with the seamless execution and proud of the outcome.

Lex Ruijter

Pega Lead - Bovemij

“

Delivering Pega products to production in an fast way and most important in the right way

fusionAIx answers the Bovemij needs. The formula of success consists of a number of variables, i.e. a rockstar team, the right innovative mindset, solid experience and for sure you need to embrace change and innovations in the platforms you support. We needed a partner that embraces Constellation and has solid experience with this, fusionAIx added value is for sure the ability to have an inhouse Ai focus that creates tools to support clients in their journeys. We used the SDK builder, and we are constantly challenged with new idea’s to work smarter. A partner that will help you to deliver top-nudge applications from idea to production in a rapid way!

Alpana Sharma

HOD – IT, Bayport

“

Seamless transformation to a scalable, future ready Pega Platform

Partnering with fusionAIx for our Pega platform migration to Azure and upgrade to Infinity 25 has been a truly transformative experience. The team demonstrated deep technical expertise, structured planning, and flawless execution across every phase of the program. Despite the complexity, the migration was completed with near-zero disruption to business operations. Post-migration, we have observed improvement in system performance and response times, along with reduction in infrastructure overheads due to optimized cloud utilization. More importantly, the platform is now significantly more scalable and resilient, enabling us to support future growth with confidence. fusionAIx has played a key role in strengthening our digital foundation.